FAQs
About Online Marketplace
What is Online Marketplace?
Online Marketplace is a premium, curated fashion platform that brings together established international luxury and high-street brands (including Versace, Louis Vuitton, River Island, and Marks & Spencer) into one seamless shopping destination. We aggregate collections from verified global vendors to offer a timeless, high-end wardrobe experience.
How does a multi-vendor marketplace work?
We partner with multiple independent suppliers, designers, and brands. When you browse our catalog, you are looking at items curated from various sources. You can add items from different brands into a single shopping basket and check out all at once. Depending on the brands you choose, your items may arrive in separate packages at different times.
Accounts & Security
Do I need to create an account to place an order?
While you can browse the collection freely, creating an account is highly recommended. Having an account allows you to track your packages in real-time, view your complete order history, and save product comparison lists for later.
Is my personal and financial information secure?
Absolutely. Online Marketplace utilizes industry-standard encryption protocols to protect your data. Your credit card and payment details are processed directly through secure, certified third-party payment gateways. We never store or view your full credit card numbers on our internal servers.
Pricing & Payments
What currencies do you support?
To serve our international clientele, our platform allows you to toggle your pricing display. You can view prices in Vietnamese đồng (VND) or British Pound sterling (GBP) using the currency switcher on the website.
Will I be charged foreign exchange fees?
We process payments in the currency you select at checkout. However, if your bank or credit card account is held in a different currency, your financial institution may apply currency conversion rates or cross-border transaction fees. We recommend checking with your bank regarding their international transaction policies.
Shipping & Delivery
Where do you ship to?
We coordinate with global logistics partners to offer international shipping to a wide range of countries. Exact shipping availability and regional delivery rates will be calculated automatically at checkout based on your destination address.
Why did I receive only part of my order?
Because we operate a multi-vendor model, products from different designers or international brands may be shipped directly from different fulfillment hubs. If you purchased items from multiple brands, they will often arrive in separate packages. You will receive tracking numbers for each individual shipment.
Are customs duties and import taxes included?
For international shipments, your package may be subject to import duties, customs tariffs, or local brokerage fees levied by the destination country. These charges are not included in our checkout price and must be paid by the recipient upon delivery. Online Marketplace has no control over these regional customs regulations.
Returns & Refunds
What is your return policy?
We want you to love your premium purchases. We offer a standard return window for most unworn, unwashed items with their original designer tags intact. Please note that certain luxury items, delicate timepieces, or intimate apparel may have stricter return guidelines due to brand policies. For step-by-step instructions, please visit our dedicated Returns Policypage.
How long does it take to get a refund?
Once the vendor receives and inspects your returned item, we will process your refund back to your original payment method. This usually takes between 5 to 10 business days, depending on your bank or credit card issuer’s processing times.
Website Features
How do I use the product comparison tool?
When viewing our collections, you can click the “Compare” icon on any item. This saves the product to a dedicated comparison matrix, allowing you to review materials, pricing, and styles side-by-side to make an informed decision.
What are the accessibility features on the site?
We believe in an inclusive shopping experience. Our platform features a built-in accessibility menu (the icon is located on the side of the screen). Clicking this menu allows you to manually adjust text sizes, increase color contrast, stop screen animations, and switch to legible fonts to make browsing easier for your specific needs.
Contact us
How can I get in touch with customer service?
If you have an issue with an order, a question about a brand, or need help troubleshooting a website feature, our support team is ready to assist you.
Email: onlinemarketplaceriz@gmail.com
Support Portal: Visit our contact page directly at https://onlineshopping-mall.com/