Last Updated: June 11, 2026

At Online Marketplace, accessible via https://onlineshopping-mall.com/ (the “Website”, “Platform”, “we”, “us”, or “our”), we curate premium international fashion to ensure a high-end shopping experience. We understand that sometimes an item may not fit perfectly or meet your expectations.

Because we operate as a multi-vendor marketplace aggregating products from various global designers and suppliers, returns and exchanges must follow a structured process to ensure your items are successfully routed back to the correct vendor facilities.

1. RETURN & EXCHANGE WINDOW

We offer a 14-day return and exchange period. You have 14 calendar days from the date your package was marked as “Delivered” by the logistics carrier to request a return or an exchange through our system. Requests initiated after this 14-day window will automatically be ineligible for processing.

2. CONDITIONS FOR RETURNS & EXCHANGES

To protect our brand partners and maintain strict quality standards for luxury apparel, footwear, and accessories, all returned items must meet the following strict criteria:

Original Packaging & Tags: Items must be returned with all original designer tags, security seals, dust bags, authenticity cards, and branded boxes completely intact and attached.
Unworn Condition: Items must be in their original, pristine condition—unworn, unwashed, unaltered, and completely free of stains, makeup, perfume, smoke, or pet hair.
Footwear: Shoes must be tried on clean, carpeted surfaces only. The protective film on soles must not be removed, and the original designer shoe box must be protected by an outer shipping box during return transit. Do not use the shoe box itself as the shipping label wrapper.

2.1 Non-Returnable and Final Sale Items

Due to hygiene, health protection, and regional compliance laws, the following items cannot be returned or exchanged under any circumstances:

Intimate apparel, lingerie, and swimwear (if the protective hygienic strip has been removed or tampered with).
Pierced earrings and fine jewelry.
Customized, personalized, or bespoke designer orders.
Items explicitly marked as “Final Sale” at the time of checkout.

3. HOW THE RETURN PROCESS WORKS

Because Online Marketplace functions as a multi-vendor platform, items cannot be bundled together into a single box if they belong to different brands. Each designer or vendor requires their products to be returned directly to their specific fulfillment facility.

1.Initiate Your Request:Within 14 Days of Delivery.

Log into your Online Marketplace Account Dashboard, go to “My Orders,” select the specific order, and click “Request Return/Exchange.” Specify the reason for your return and whether you prefer a refund or a size swap.

2.Receive Your Authorized Return Instructions:24-48 Hours.

Our support team will review your request and issue the authorized return address(es) along with unique Return Merchandise Authorization (RMA) numbers for each vendor.

3.Pack Your Separate Parcels:Careful Packaging Mandatory.

Carefully pack the items in their original designer packaging. If your return includes items from multiple brands (e.g., Versace and River Island), you must package them in separate shipping boxes as instructed by our team.

4.Ship and Track:Within 7 Days of Authorization.

Affix the proper label and mail the package via a reliable carrier. We strongly advise using a tracked and insured shipping service, as Online Marketplace is not liable for items lost or damaged during return transit.

4. EXCHANGES (SIZE OR COLOR SWAPS)

We are happy to facilitate exchanges for a different size or color of the exact same item, subject to vendor inventory availability.

Stock Restrictions: Because our marketplace aggregates highly sought-after luxury fashion, sizes sell out quickly. If your requested replacement size is out of stock by the time your return is processed, a standard monetary refund will be issued instead.
Alternative Items: If you wish to exchange your purchase for a completely different product or brand, you must initiate a standard return for a refund and place a fresh order for the new item.

5. REFUND TIMELINES & PROCESSING

Once a package arrives at a vendor’s facility, it must pass a strict quality control inspection. This evaluation process typically takes 3 to 7 business days from delivery.

Approved Returns: If your item passes inspection, a refund will be authorized. The funds will be credited directly back to your original payment method.
Processing Speeds: Depending on your financial institution or credit card issuer, it can take an additional 5 to 10 business days for the credited funds to clear and appear on your bank statement.
Original Shipping Charges: Please note that original shipping costs, express delivery fees, and any international customs duties paid at checkout are non-refundable.

6. RETURN SHIPPING FEES

Unless otherwise explicitly stated during a promotion:

Customer Responsibility: Customers are responsible for the direct costs of returning items to our designated global vendor hubs.
Exchanges: For size or color exchanges, Online Marketplace or its vendors will cover the outward shipping cost of the new replacement item back to you.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a product that is visibly damaged, structurally defective, or completely incorrect (e.g., a wrong item or size sent by the vendor), please contact us immediately within 48 hours of delivery.

Do not attempt to wear or use the item. Send an email to our support portal with your order number, a brief description of the issue, and clear photographs of the damage/defect. If verified, we will issue a prepaid return shipping label and arrange for a priority replacement or a 100% full refund at zero extra cost to you.

8. CONTACT OUR RETURNS DESK

For ongoing inquiries regarding an active exchange, cross-border return routing, or tracking confirmations, get in touch with our team:

Email Support: onlinemarketplaceriz@gmail.com
Contact Portal: https://onlineshopping-mall.com/

Returns & Exchange