Shipping & Delivery

Last Updated: June 11, 2026

Thank you for shopping at Online Marketplace, accessible via https://onlineshopping-mall.com/ (the “Website”, “Platform”, “we”, “us”, or “our”). We partner with premier global brands, independent designers, and international suppliers to deliver a curated luxury fashion experience directly to your doorstep.

Because we operate as a multi-vendor marketplace, shipping timelines, origins, and delivery structures vary depending on the items you select. Please review our shipping practices below.

1. MULTI-VENDOR FULFILLMENT MODEL

When you purchase items from different brands (e.g., Versace, Louis Vuitton, River Island, or Marks & Spencer) in a single transaction, please note that your items may be fulfilled and shipped from different global warehouses.

• Split Shipments: If your order contains products from multiple vendors, your items will arrive in separate packages and potentially on different days.

• Multiple Tracking Links: You will receive a unique tracking number for each package dispatched from our various vendor facilities.

• Shipping Costs: Any applicable shipping fees are aggregated at checkout based on the delivery origins of the specific items in your shopping basket.

2. SHIPPING DESTINATIONS & RATES

We offer international shipping to a wide range of global destinations. Shipping rates are calculated dynamically at checkout and depend on:

1. The destination country.

2. The dispatch origin of the vendor.

3. The dimensional weight and value of the luxury parcels.

To check if we deliver to your specific region, simply input your address during the checkout process before finalized payment.

3. PROCESSING & DELIVERY TIMELINES

All orders are subject to a processing period before shipment.

3.1 Order Processing Time

• Standard catalog items are generally processed, packed, and verified by our vendors within 2 to 5 business days (excluding weekends and major holidays).

• During high-volume peak seasons, promotional events, or holiday rushes, processing times may extend slightly. You will receive an email confirmation the moment your parcel leaves the respective vendor’s facility.

3.2 Estimated Delivery Times

Delivery durations begin after the package has been handed over to our shipping carriers. Estimated timeframes are dependent on your location:

Please Note: These timelines are strictly estimates. Online Marketplace cannot guarantee exact delivery dates due to potential carrier delays, extreme weather events, local postal backlogs, or unexpected customs bottlenecks.

4. TRACKING YOUR SHIPMENT

Once an item in your order is shipped, an automated shipment confirmation email will be sent to the address tied to your account.

• This email will contain a Tracking Number and a link to the carrier’s portal (e.g., DHL, FedEx, UPS, or local priority postal networks).

• Registered users can also view real-time package progression by logging into their Online Marketplace Account Dashboard and navigating to the “My Orders” tab.

5. INTERNATIONAL CUSTOMS, DUTIES, AND TAXES

Online Marketplace displays product and shipping prices in multiple currencies, including Vietnamese đồng (VND) and British Pound sterling (GBP). However, our checkout prices do not account for individual country importation laws.

• Responsibility of the Recipient: For international deliveries, the recipient acts as the importer of record. You are entirely responsible for paying any local import duties, customs tariffs, value-added taxes (VAT), or brokerage clearings enforced by your country’s customs authority.

• Customs Delays: Customs clearance procedures can occasionally cause delays beyond our original delivery estimates. Online Marketplace has no authority over foreign customs bureaus and cannot issue refunds for packages delayed by local government inspections.

• Refused Shipments: If you refuse a shipment due to unexpected import fees, you will be held liable for the original shipping charges, any return freight penalties incurred, and the cost of restocking the luxury inventory. These deductions will be subtracted from any eligible item refund.

6. LOST, DAMAGED, OR STOLEN PARCELS

We take great care to ensure your high-end purchases travel securely. However, if an issue arises mid-transit:

• Damaged on Arrival: If a package arrives visibly broken, tampered with, or damaged, document the condition immediately by taking clear photos of the outer box and internal contents. Contact our customer support team within 48 hours of delivery.

• Incorrect / Missing Items: Because packages may be split, check your order dashboard first to see if missing items are arriving in a separate parcel. If a single package arrives missing items listed on its specific packing slip, notify us right away.

• Stolen/Missing Packages Marked “Delivered”: If your tracking link notes the package was successfully delivered but you cannot locate it, check with neighbors or building managers. If it remains missing, contact the carrier immediately to file an inquiry before reaching out to our support desk.

7. ADDRESS CORRECTIONS

It is the customer’s sole responsibility to ensure the accuracy of the shipping address provided at checkout. Due to the fast-automated nature of our multi-vendor distribution channels, we cannot guarantee that address changes can be processed after an order is placed.

If you spot a structural typo or mistake in your shipping destination, please email our support team immediately. If a parcel is returned to a vendor due to an invalid or incomplete address, you will be responsible for the secondary shipping costs required to re-route the package.

8. CONTACT OUR SHIPPING TEAM

For inquiries regarding a pending tracking number, delivery exceptions, or split-shipment updates, please contact us:

• Email Support: onlinemarketplaceriz@gmail.com

• Customer Support Desk: https://onlineshopping-mall.com/